Out-of-date web browsers can cause issues for AlphaLink users. Browsers may update on their own, but other times you’ll need to do it manually. If you’re experiencing problems, we recommend checking if your browser is up to date by visiting What's My Browser.

Update Google Chrome by selecting the menu and clicking Update Google Chrome . If the button isn’t there, that means you’re already on the latest version. For more information on updating Chrome, continue here.

By default, Firefox is set to update automatically. However, it may be done manually by selecting Menu > About Firefox > Restart Firefox to Update. For more information on updating Firefox, continue here.

When you browse websites online, web browsers store, or “cache,” website data (like images and scripts) as a way to improve your experience. Clearing your web browser’s cache removes these stored assets, and this may help resolve issues.

To clear your cache in Google Chrome, click the menu and select More tools. Then click Clear browsing data. Make sure that the Cached image and files box is checked. See more details on clearing your cache in Chrome here.

To clear your cache in Mozilla Firefox, go to your Preferences and then find the Advanced panel. From there, click Clear Now in the Cached Web Content section. See more details on clearing your cache in Firefox here.

Computers should be restarted frequently to optimize performance and system health. “Turn it off and on again” is often tech support’s favorite piece of advice.

To restart a Mac/MacBook, select the Apple menu and click Restart. To restart a PC using Windows 10, open the start menu and click Power. From there, select the Restart option from the submenu.

If you have a technical issue regarding AlphaLink, please contact our AlphaLink Technical support team by clicking the embedded Technical Support tile above and filling out all the information.

We are constantly adding modules and resources to FTP and refreshing existing documents. If you have questions or suggestions regarding AOII's resources and trainings, please reach out to aoiiresources@alphaomicronpi.org.

If you've previously logged in to Alphalink and have forgotten your password. You can easily reset your password by going to https://app.fsid.org/password_recovery. It is important to note that There is a 15-minute security time limit for each time a member requests a new password reset. If at first you do not receive it, make sure you check your spam and junk folders as your email server may place it in there instead.

If you need to update your Alphalink login email you are able to do so by going to https://app.fsid.org/. On the left-hand side, you will select Profile. Under the email address field is a hyperlink to change email. You will need to click on this link. Here, you will be required to enter in the new email address you wish to use for your FSID login. You will then need to click the verify link in your prior email address you used to verify you requested the change. Once you have done this you will have to re-login to Alphalink with the new email you set in the previous step. Your password will remain unchanged.

If you no longer have access to that email address or you are unsure as to which email address that is, you can submit a request to claim your account at https://aoii.my.site.com/ClaimAccount/s/. If you don't hear from them after several business days, you may wish to submit a support ticket to them at alphalink@alphaomicronpi.org.

If you have recently updated your ALphalink login but are constantly being looped through through the Claim Your Account page. Please submit a support ticket so that our technical support team can investigate this for your further!

If this is your first time logging in to Alphalink and you were notified that a Claim Your Account case was created for HQ to process this may take some time. If you would like to know the status of the case please reach out to alphalink@alphaomicronpi.org